We are excited to announce an expansion in integration capabilities as PowerPhone, a leading provider of 911 decision support systems, joins forces with SmartCOP, an innovative Computer Aided Dispatch (CAD) system. This partnership marks a significant step forward in our commitment to providing seamless and efficient solutions for 911 dispatch centers nationwide.
The 911 dispatch integration between Total Response by PowerPhone’s 911 protocol software and SmartCOP’s CAD system is designed to be seamless, ensuring that PSAPs can benefit from the combined capabilities of both systems without any disruptions to their workflow. SmartCOP’s CAD system is renowned for its ability to cater to multiple jurisdictions and disciplines within public safety, including law enforcement, fire, EMS, and other agencies. Its advanced features and user-friendly interface make it a valuable addition to PowerPhone’s growing list of integrated CAD partners.
Greg Sheehan, Vice President of Product at PowerPhone, expressed his enthusiasm for the new partnership, stating, “This partnership streamlines the flow of information between the two systems. With Total Response guiding call takers through over 80 different complaint types, 911 centers using SmartCOP CAD in conjunction with our system can expect improved operational efficiency and better response outcomes.”
Shane Lincke, Vice President Product Strategy at SmartCOP, echoed this sentiment, emphasizing the seamless integration between Total Response and SmartCOP’s CAD system. “This integration isn’t just a great addition – it’s a vital asset for dispatch centers committed to delivering top-tier service and safeguarding their communities,” he said.
The 911 dispatch integration enables 911 centers using SmartCOP and Total Response to access critical information and resources more efficiently, ultimately improving their ability to respond to emergencies quickly and effectively. With the transfer of critical details gathered from SmartCOP CAD, call takers, and on-scene responders are given unrivaled insight into scene conditions before their arrival. Our goal is to help 911 PSAPs keep everyone as safe as possible by capturing information as thoroughly and quickly as possible.
For more information about this integration, click here or contact us directly.
About PowerPhone:
PowerPhone is a leading provider of 911 protocol software, serving over 700 PSAP centers across the United States. The company’s flagship product, Total Response, is a comprehensive software system that helps 911 centers manage all types of emergencies more effectively and efficiently. PowerPhone is dedicated to empowering 911 professionals with the tools and training they need to save lives and protect communities.
About SmartCOP
SmartCOP is dedicated to pioneering cutting-edge solutions for public safety agencies worldwide. Specializing in system development, implementation, and support services, we offer a comprehensive suite of integrated products tailored to meet the unique needs of modern law enforcement. Our portfolio includes the robust Computer Aided Dispatch (CAD), the efficient Records Management System (RMS), the versatile Mobile Computing with Field Based Reporting (FBR), and the streamlined Jail Management System (JMS). Backed by years of field-proven expertise, our solutions are meticulously crafted to ensure a seamless response to the dynamic demands of first responders. At SmartCOP, we are committed to empowering agencies with the tools they need to enhance efficiency, effectiveness, and ultimately, public safety.
