At the time this was written, SmartCOP, Inc. was doing business as CTS America.

Pensacola, FL – CTS America, a premier provider of public safety software announced it was awarded Priority Dispatch Corp’s™ Platinum level certification for its industry-leading multi-agency, multi-jurisdictional Computer Aided Dispatch System, SmartCAD.

Priority Dispatch Corp’s™ (PDC) Platinum level certification was awarded after an extensive integration process with ProQA® Paramount software. PDC™ utilizes a certification process to assure end-users their CAD’s interface performs to the highest standards required in the industry. CTS’ SmartCAD has earned the Platinum endorsement for law enforcement, fire, and EMS dispatch.  Platinum is the top-level certification that can be awarded after undergoing rigorous testing to ensure it met seven critical functions required to be named a certified interface.

ProQA Dispatch Software integrates the power of the International Academies of Emergency Dispatch’s protocols with today’s critical computer technologies. It helps emergency dispatchers using SmartCAD to move smoothly through Case Entry and Key Questioning eliminating the need to re-enter the data as well as provide more accurate information to first responders in the field.

“The certification with PDC demonstrates our longtime commitment to improving emergency response and personnel safety in the field.” said Michael Snyder, Public Safety Market Director.

About CTS America, Inc.

CTS America, an innovator in public safety software since 1999, offers cost-effective, fully integrated and scalable technologies that maximize the effectiveness of law enforcement agencies of all sizes in the United States. Offerings include Computer Aided Dispatch (CAD) for law, fire, and EMS disciplines, Records Management Systems (RMS), Mobile Computer Terminal (MCT) and Field Based Reporting (FBR), and Jail Management Systems (JMS).

About ProQA

ProQA™ is a premier Emergency Dispatch (ED) software package for medical, fire, and law enforcement agencies. It offers automated tools utilized to provide the very best public service and patient care. During the course of an emergency call, ProQA guides the dispatcher through the process of collecting vital information from the caller, obtaining victim status, choosing an appropriate dispatch level, and instructing the caller with industry approved protocols until the dispatched units arrive at the scene.

ProQA is based on the Emergency Priority Dispatch System™ (EPDS™) and provides a standardized format for carrying out the practice of priority dispatching. It is an automated system which operates by evaluating incoming information according to logical rules built on expert industry knowledge. Those using this system must have the very best in dispatch training, must have a firm understanding of the Priority Dispatch systems, and must operate within a quality assurance and improvement environment.

About Priority Dispatch Corporation

Priority Dispatch Corp. is a unique research company. While others have attempted to provide products and training for emergency call taking centers, it is the only one that has used a comprehensive systems approach. Evolved from Medical Priority Consultants Inc., the company’s Medical Priority Dispatch System has been in use for 35 years with frequent and substantial updates. Historical data shows that the system reduces costs and risk. Users of the fire and police dispatching protocols have seen great success since they were introduced in the early 2000s.