Sarah Wheeler, a dedicated professional in law enforcement, has consistently relied on SmartCOP products throughout her long career, spanning multiple agencies. This enduring relationship with SmartCOP underscores the trust and satisfaction she has found in their comprehensive suite of law enforcement software. This case study explores her extensive experiences, highlighting the benefits and exceptional support that have made SmartCOP an indispensable partner in her law enforcement journey. The loyalty of customers like Sarah demonstrates SmartCOP’s commitment to fostering lasting relationships and delivering unwavering excellence.
Law Enforcement Software and Features Used
SmartCAD
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- CAD Configuration – Configure the system for how your agency conducts business
SmartRMS
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- Master Name Index (MNI) – Function links an individual master name record to every event
- Merge – Combines duplicate identities either with automatic mode or a single-time
- Civil Process – Assists the agency in delivering and documenting serving processes
SmartData
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- With SmartDATA you can view and analyze data within the SmartCOP software suite.
- Crystal Reports – Create and add frequently used reports to the module
- Uniform Crime Reporting (UCR) – Integration with the nationwide, cooperative, statistical effort of law enforcement agencies voluntarily reporting data on crimes
SmartMobile
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- Full system access to deploy personnel from their mobile devices
SmartAdmin
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- Enables centralized configuration, access management, and recordkeeping for the most common administrative support functions
- Master Configuration – Manage all agency employees and users of the system, defining the functions and features they can access
A Unified System: Integrated Efficiency
Sarah emphasizes the utility of SmartCOP programs, noting how seamlessly everything links together. This integration has been instrumental in enhancing the efficiency and effectiveness of the agencies she has worked with.
Enhancing Job Performance: Empowering Officers
SmartCOP’s software has empowered officers by providing immediate access to search and run data. This capability has significantly streamlined their duties, allowing for more informed decision-making and efficient operations.
Favorite Features: Data Management Excellence
While Sarah initially favored the Employee Master and UCR features, she enjoys working with SmartData to find and analyze data. This flexibility and adaptability have been key in meeting the evolving needs of her role.
Smooth Implementation: Successful Onboarding
Reflecting on the implementation process 13 years ago at her previous agency, Sarah recalls it as a simple and efficient experience. An exceptional project manager ensured the team was well-informed and guided throughout the process.
Outstanding Customer Service: Responsive Support
Sarah praises the exceptional customer service provided by SmartCOP. She appreciates the hands-on approach where customer service agents often remote in and share screens to resolve issues. This personalized support has been invaluable in maintaining smooth operations.
Exceptional Relationships: Beyond Expectations
One of the standout aspects of Sarah’s experience with SmartCOP is the relationship with the project manager and trainers, Vicki, and Josh. Their dedication to ensuring users are well-versed in using and managing the programs has been remarkable. Additionally, Beth’s commitment to customer service, even outside regular hours, has been a testament to SmartCOP’s dedication to their clients.
Sarah’s journey with SmartCOP products across different agencies highlights the significant benefits of a well-integrated law enforcement software suite and exceptional customer support. The ease of implementation, combined with the unwavering dedication of the SmartCOP team, has made a lasting positive impact on her professional experience. Her words underscore the value of SmartCOP in enhancing law enforcement operations and fostering strong, supportive relationships with their users.
