A Long-Term Success Story with SmartCOP’s Law Enforcement Software

A Trusted Partner Through Every Step: Sarah Wheeler’s Journey with SmartCOP' Law Enforcement Software Across Multiple Agencies

For over a decade, Sarah Wheeler has relied on SmartCOP’s law enforcement software across multiple agencies, showcasing the unparalleled loyalty and trust SmartCOP has earned from its users. This case study delves into Sarah’s journey, highlighting how SmartCOP’s comprehensive suite of tools and exceptional support have consistently empowered her and her colleagues. Discover how SmartCOP’s commitment to excellence fosters long-term customer relationships and transforms law enforcement operations.

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Monroe County Sheriff’s Office on SmartCOP’s Product Line

Monroe County Sheriff's Office - Florida

The Monroe County Sheriff’s Office, serving the Florida Keys, has been a customer of CTS/SmartCOP for about 20 years – Beginning the conversion from an antiquated COBOL based system to the robust software suite that CTS/SmartCOP offered in 1999. Our agency was primarily interested in the Computer Aided Dispatch program, which was brought online in early 2000, then the other modules soon followed.

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Pensacola Sheriff’s Department on SmartCOP Integration

Pensacola Sheriff’s Department, Pensicola, FL

“ For sheriff’s offices and police departments alike, it is crucial that all departments work together. Because SmartRMS and SmartCAD are fully integrated, we’re able to develop our own unique style of dispatching without sacrificing dependability and accuracy. I’ve worked on three different CAD systems, and SmartCOP products are by far the very best. It’s more usable, more searchable and more dependable. For our department the mapping, caution notes and integrated work-flow have made our lives easier and our officers safer. ”

Escambia Jail Warden on SmartCOP’s Support

Escambia County Jail, Brewton, AL

“As a new Warden with the Escambia County Jail in Brewton Alabama, I faced quite a few challenges.  One of those challenges came when the need arose for a roster that would generate the number of days an inmate had been housed in the jail.  After speaking with Elizabeth with SmartCOP, she got right to my need.  Along with her tech and engineering people, they were able to deliver exactly what I had asked for within twenty-four hours.  It was incredible to be treated as if you were a top priority and that everything else shut down to take care of your need!  Thank You Elizabeth B and SmartCOP!!  Highly recommend this company they are a top-notch outfit and well worth this Warden’s five-star rating!! “

Baldwin County Sheriff on SmartCOP’s Streamlined Process

Baldwin County Sheriff’s Office, Minette, AL 

“SmartCOP’s RMS(Records Management System) has been a great asset to our agency in streamlining our data management processes and allowing statistics to be readily retrieved with ease. The user interfaces are easy to navigate which allows personnel to learn the system with shorter training times and greater retention. “