Public Safety Agencies
Whether your agencies are a combination of Law, Fire, and EMS — or multiples of each type — you’ll find that our Computer Aided Dispatch, Mobile CAD and AVL software, Interagency Interoperability, and Public Records Web Portal will meet your Public Safety Software requirements.
Solutions for Enhanced Collaboration and Response
Our scalable multi-agency, multi-jurisdictional Public Safety Software solutions support implementations as large as thousands of Responders from dozens of locations.
For departments dispatched from a central county or regional center that supports Law, Fire, and EMS, you’ll see that our SmartSUITE of CAD, Mobile CAD, and AVL software enables full situational awareness for all first responders.
Common CAD data can be integrated into your existing FRMS or ePCR systems, extending the value of systems you already own and trust.
SmartCAD: Computer Aided Dispatch
SmartCOP’s computer aided dispatch system (SmartCAD) is the backbone of coordinated response, offering dynamic features tailored to Public Safety agencies:
Dynamic Run Cards for Fire
- Customize run cards based on AVL (Automatic Vehicle Location), station location, or unit capabilities.
- Define apparatus capabilities and tailor run cards to specific needs, including:
- Geo areas
- Time of day or day of the week
- Alarm levels and complaint types
- Capabilities required and agency type needed
- Automatically triggers alerts, identifies the closest units, and escalates resources when needed.
Pre-Plan Images for Fire
- Attach images to geographic locations to provide critical visual context for responders, such as:
- Exterior building photos
- Floorplans
- Evacuation plans
Station Alerting & Notifications
- Send automated or manual alerts to Chiefs, personnel, or stations without needing contact information.
- Station alerts trigger key safety measures, including:
- Public Address notifications
- Door opening and gas shut-off
- Fully integrates with Motorola Mach Alert and Chief360 Station Alert for seamless communication.
SmartMOBILE: Mobile Operations
SmartCOP’s Mobile software (SmartMOBILE) puts critical information in the hands of responders wherever they are.
- Mobile CAD: Real-time access to CAD updates, AVL maps, and incident details.
- Mobile Reporting: Allow responders to document incidents directly from the field.
- Integrated Messaging: Keeps all units informed and connected.
SmartDATA: Analytics and Reporting
SmartCOP’s Analytics and Reporting platform (SmartDATA) allows you to transform raw data into actionable insights. With integration into the entire SmartSUITE, you can identify trends, optimize resource allocation, and make data-driven decisions.
- Customizable Dashboards: Create real-time analytics dashboards to identify trends and improve response times.
- Detailed Reporting: Generate custom reports for incident analysis, compliance, and resource allocation.
- Predictive Analytics: Utilize historical data to inform future planning and optimize decision-making.
SmartADMIN: Administrative Software
Our Administrative Software (SmartAdmin) is your go-to tool for managing operations. From user permissions to data analytics, SmartAdmin keeps everything running smoothly behind the scenes.
- User Permissions: Configure user permissions, system settings, and unit assignments.
- Department Analytics: Manage resources efficiently with tools tailored to multi-agency and multi-jurisdictional needs.
- Custom Configurations: Ensure smooth operations through centralized administrative control.
SmartWEB: Public Records Access
Get a public-facing portal with SmartWEB. It provides citizens with access to live records and services while reducing administrative burdens on your staff.
- Live Records Access: Share real-time records, including incident reports, warrants, and jail bookings, with the public.
- Non-Emergency Reporting: Allow citizens to file non-emergency crime reports directly online, saving valuable agency time.
- Agency Control: Provide controlled access to critical data while ensuring officer and community safety.